प्रधानमंत्री आवास योजना Prime Minister Awas Yojana (PMAY)
माननीय प्रधानमंत्री ने राष्ट्र की स्वतंत्रता के 75 वर्ष पूर्ण हो जाने पर वर्ष 2022 तक सभी के लिए आवास की परिकल्पना की है। इस उद्येश्य की प्राप्ति के लिए केन्द्र सरकार ने एंक व्यापक मिशन "2022 तक सबके लिए आवास" शुरू किया है। 25 जून 2015 को प्रधानमंत्री श्री नरेन्द्र मोदी ने इस बहुप्रतीक्षित योजना को प्रधानमंत्री आवास योजना के नाम से प्रारम्भ किया है।
Hon’ble Prime Minister envisioned housing for All by 2022 when the Nation completes 75 years of its Independence. In order to achieve this objective, Central Government has launched a comprehensive mission “Housing for All by 2022”. This much awaited scheme has been launched by the Prime Minister of India, Sh. Narendra Modi on 25th June, 2015 as Pradhan Mantri Awas Yojana.
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Sunday, April 30, 2017

Monitoring Mechanism for LPG Distribution Scheme: Unstarred Question in Rajyasabha

Monitoring mechanism for LPG distribution scheme

(a) whether there is any monitoring mechanism for the LPG distribution scheme; 
(b) if so, the details thereof and the salient features of the said scheme; and 
(c) the other initiatives taken/proposed to be taken by Government in this regard?


GOVERNMENT OF INDIA
MINISTRY OF  PETROLEUM AND NATURAL GAS
RAJYA SABHA
UNSTARRED QUESTION NO-3808
ANSWERED ON-05.04.2017
Monitoring mechanism for LPG distribution scheme
3808 . Shri D. Kupendra Reddy

(a) whether there is any monitoring mechanism for the LPG distribution scheme; 
(b) if so, the details thereof and the salient features of the said scheme; and 
(c) the other initiatives taken/proposed to be taken by Government in this regard?

ANSWER

MINISTER OF STATE (INDEPENDENT CHARGE) IN THE MINISTRY OF PETROLEUM & NATURAL GAS (SHRI DHARMENDRA PRADHAN)
(a) & (b) Public Sector Oil Marketing Companies (OMCs) monitor the working of their LPG distributors. They carry out surprise inspections at distributor’s premises, conduct refill audits, surprise checks at customer’s premises, en-route checking of delivery vehicles etc. Investigation is also undertaken on cases of complaints of any malpractice by LPG distributorships.
In all established cases of irregularities by distributorships, action is initiated against the concerned distributorships as per provisions of applicable Marketing Discipline Guidelines/Distributorship Agreement.
(c) The following initiatives/steps have been taken to ensure smooth distribution of LPG :-
LPG Marketing Discipline Guidelines (MDG) have been revised from time to time, covering all aspects of LPG marketing and to keep a check on erring distributorships. 
In order to have a more convenient, easy and effective way to enable the customer to air their complaints, Unique Toll Free Number 18002333555 is in operation for complaint registration through call centres on industry basis. 
Customer can also register their grievances online by visiting websites of OMCs. 
Customer Service Cells are available at the Area Offices during office hours on all working days. 
Customer feedback/complaint register is also maintained at LPG distributorship for registration of the complaint by a customer while visiting LPG showrooms.
Know Your Customer (KYC) initiatives are done for all new connections/multiple connections/transferred inactive customers so that customers with proper identity and address proof are enrolled at distributors.
IVRS/SMS refill booking system has been introduced across the country in all regular distributorships, wherein customer get SMS on refill booking/generation of cash memo and refill delivery.
Hosting of customer details including supply of LPG refills is done on transparency portal of OMCs for the benefit of customers and also as a tool for social audit. 
Dedicated toll-free number 18002666696 is set up to take enquiries, complaints and suggestions related to Pradhan Mantri Ujjwala Yojana.

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Source: Rajyasabha
{http://164.100.47.234/question/annex/242/Au3808.docx}

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